Policies
Returns and refunds
Edible oils are perishable packaged goods. Our returns approach balances customer fairness with food-safety constraints.
Eligible returns
Returns may be considered for damaged-in-transit bottles, incorrect items, or sealed products that arrive compromised.
[Placeholder] Exact eligibility windows and conditions will be finalised before paid orders go live.
Non-returnable situations
Opened bottles that were delivered correctly and without damage are generally not eligible for return for hygiene reasons.
Taste preference alone may not qualify for a refund once final policy language is approved.
Refund method
[Placeholder] Approved refunds will be issued to the original payment method or another mutually agreed channel once payments are enabled.
How to raise a request
Email support with your order reference, issue description, and photographs where relevant. WhatsApp support may also be available once numbers are confirmed.